Refund policy

Before purchase

The purchase interface shows the selected plan, period, price and payment method before confirmation. Review the limits and feature availability for the interface you intend to use. A verified plan can apply across supported SwiftTool services, but a feature marked Coming soon is not part of an available paid capability.

Refund requests

Submit a billing request through Support with the account identifier, purchase date, plan, payment platform and transaction reference. Never include a full payment-card number or account password.

A duplicate charge, an incorrect plan activation or a service that was materially unavailable during the purchased period is reviewed against server and payment records. Approved refunds are returned through the original payment channel where that channel supports it.

Consumed digital service

To the extent permitted by applicable law, completed subscription time, consumed AI minutes, transfer capacity and completed processing jobs are not refundable merely because they are no longer needed. Mandatory consumer rights remain unaffected.

Platform payments

Payments through Telegram or another platform may be processed and refunded under that platform’s payment rules. SwiftTool will provide the service-side record needed to review the request but cannot override a payment provider’s technical settlement process.